Privacy Policy
Your privacy is important to us. This policy explains how we handle your information.
Last Updated: January 2025
Introduction
KL1 Aircond, managed by Yit Loong Trading ("we," "our," or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aircond-service.com or use our air conditioning services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out our contact form or request a quote
- Call our hotline at 012-2252 623
- Email us at hello@aircond-service.com
- Schedule a service appointment
- Use our WhatsApp service
This information may include:
- Name
- Phone number
- Email address
- Service address
- Air conditioner details (brand, model, issues)
- Preferred appointment times
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
How We Use Your Information
We use the information we collect to:
- Provide and improve our air conditioning services
- Schedule and confirm service appointments
- Communicate with you about your service requests
- Send you service reminders (with your consent)
- Respond to your inquiries and support needs
- Process payments and maintain service records
- Improve our website and customer experience
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Delivery: With our technicians to fulfill service appointments at your location
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger or acquisition of our business
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. These may include:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookie preferences through your browser settings.
Third-Party Services
Our website may use third-party services such as:
- Google Analytics for website analytics
- Google Tag Manager for tracking management
- WhatsApp for customer communication
These services have their own privacy policies governing the use of your information.
Your Rights
Under applicable data protection laws, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service records may be kept for up to 7 years for warranty and legal purposes.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Phone: 012-2252 623
- Email: hello@aircond-service.com
- Address: 43A-2, Jalan Metro Pudu 2, Fraser Business Park, 55200 Kuala Lumpur, Malaysia
- Operating Hours: 9am - 6pm, Monday to Saturday